For business owners
Frequently asked questions from business owners
These are the questions we get most on WhatsApp and in every demo: how much it costs in Colombian pesos, how fast your first screen goes live, whether it respects your brand, how to publish across locations and what support you get. No fine print.
Pricing
- How much does it cost per month and what does each plan include?
- Esencial is COP $129,000 + VAT per month and covers 1 screen plus AI-generated artwork. Pro is COP $397,000 + VAT and covers up to 10 screens, 10 images per month, and video. Enterprise is tailored for multi-location networks. You pay in Colombian pesos with PSE, Nequi, or card and can cancel anytime.
- Is there a lock-in contract or hidden setup fee?
- No lock-in and no setup fees. You pay monthly (or annually at a discount) and can downgrade or cancel from your dashboard; we show the impact before you confirm.
Timing
- How long until my first screen is live?
- Same day. You connect the Smart TV or tablet, describe your promo in one sentence, and the first design goes live in minutes. The live demo takes 20 minutes and already shows your business with your own prices.
Brand
- Does it respect my brand colors, logo, and typography?
- Yes. You upload your logo and set your colors and typography once in My brand; from then on every AI-generated design follows that identity, in landscape or portrait depending on your screen.
Publishing
- How do I publish across locations and schedule promos by time slot?
- You pick the screens or the group of locations and publish from your phone. You can schedule by day and time slot — for example, the lunch combo only from 12:00 to 2:00 p.m., Monday to Friday — and the screens switch on their own.
- What happens if the internet goes down at my location?
- The screen keeps showing the last downloaded content. When the connection returns it syncs on its own with whatever you published, and we alert you if a screen has been offline for too long.
Compatibility
- Does it work with the TV or tablet I already have?
- Yes. It works on Android TV smart TVs, TVs with an Android box, and Android tablets. You don't need to buy new hardware to start; if you later want a dedicated device, we help you source it in Colombia.
Support
- What support do I get and when?
- Support in Spanish over WhatsApp and email, Monday to Friday from 8:00 a.m. to 6:00 p.m. (Colombia time). We help you with the initial setup and answer questions about publishing, billing, and hardware.
Looking for the full category detail? It's in the complete guide of digital signage questions.
Still have a question? We'll answer it in the demo.
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